Language Assistance Services are available at no cost to you. To access these services call 1-800-342-8111
A Corporate Compliance Helpline has been established to provide employees, providers and clients with a venue to raise issues and concerns regarding fraud, waste and/or abuse. Health and Human Resource Center, Inc. DBA Aetna Resources for Living has established this Helpline, to ensure that employees, providers and clients can report possible wrongdoings or unethical conduct occurring within or to Health and Human Resource Center, Inc. DBA Aetna Resources for Living without fear of retaliation. The Helpline is available seven days a week, twenty-four hours a day excluding designated holidays. Helpline calls are handled by the Compliance Officer to ensure confidentiality. Calls will not be recorded or traced and the caller will not be required to furnish his or her name. Calls will be investigated and the Corporate Compliance Officer will ensure follow-up actions are taken. Retaliation against employees, providers and clients for calling the Helpline is strictly prohibited.
Remember, every call will be treated confidentially and callers may remain anonymous.
To provide employees, providers and clients with every avenue possible to raise their concerns and report possible wrongdoing, Health and Human Resource Center, Inc. DBA Aetna Resources for Living has established an ANONYMOUS Corporate Compliance/Anti-Fraud Helpline.
Calls are Handled professionally
The Operating protocols are developed by the Compliance Officer
Telephones are answered by the Compliance Officer
Report potential violations of Laws and Regulations
The Compliance Officer will initiate an Inquiry where appropriate
The Non-Retaliation Policy protects employees from retaliation
The Compliance Officer will Ensure Confidentiality
If you are concerned about an ethical or legal compliance issue at Health and Human Resource Center, Inc. DBA Aetna Resources for Living , please report it immediately by using one or more of the following options:
1. Speak with your Supervisor, Manager or Director
2. Consult with the Corporate Compliance Officer
3. Report anonymously by calling Health and Human Resource Center, Inc. DBA Aetna Resources for Living Compliance/Anti-Fraud Helpline (1-800-342-8111)
The following TIPS are provided to assist you in preventing and deterring any allegations of inappropriate behavior and/or fraud.